Elizabeth Stevens, Director, Enterprise Resiliency & Response at the UnitedHealth Group, has focused her life’s work on safety, security, and corporate preparedness in a variety of industries. After receiving a Bachelor of Arts degree from Macalester College in St. Paul, Minnesota, Ms. Stevens spent fifteen years with Northwest Airlines (NWA). Among her leadership positions, Ms. Stevens was Manager of Flight Safety, wherein she was responsible for the development and implementation of a partnership program with the Federal Aviation Administration and the Air Line Pilots Association. After 9/11, she served as Manager of Corporate Security, serving as primary NWA liaison to the Air Transport Association and newly-formed Transportation Security Administration. During her aviation tenure, Ms. Stevens was an NTSB-trained accident investigator, designed two aircraft parts, and championed programs that addressed the human stress impacts of major disasters. Ms. Stevens was recruited in 2004 by Target, where she held the retailer’s first formal crisis management position, before moving to join the financial sector as Director, Business Continuity and Crisis Management at Ameriprise Financial. Ms. Stevens has partnered with government agencies and other organizations through the years to advance critical infrastructure preparedness, improve collaboration and support disaster response. Active in the community, she is a graduate of the FBI, Hennepin County Sheriff’s Office and Edina Police Department citizens’ academies, is a member of the Business Continuity Planners Association, Minnesota Medical Reserve Corps, Business Continuity Planners Association, Employee Assistance Professionals Association and ASIS, and is certified by the State of Minnesota to teach Community Emergency Response Team (CERT) and Psychological First Aid (PFA) programs. Through her corporate and volunteer roles, Ms. Stevens has served as incident commander and in other key roles in the response to hundreds of critical incidents.
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